The Puentes team is available 24 hours a day, 7 days a week in case of an emergency. Please save the following emergency contacts in your phone and give them to a parent or guardian:
Primary Emergency Contact 24/7
Alicia MacLoughlin, Puentes Program Coordinator:
+54 9 11 5578 6848 | email@example.com
Backup Contact 24/7
Andrew Milton, Puentes Program Director:
+54 9 11 4472 6064 | firstname.lastname@example.org
Secondary Backup Contact 24/7
Ann Glotzbach Noguer, Puentes CEO and Founder:
+54 9 11 4196 5400 | email@example.com
Puentes Emergency Procedures
The safety and wellbeing of our participants is Puentes’ highest priority, and we want to make sure that participants feel that we are here to help them in any situation that they find themselves in. The below is meant to identify what a true emergency is and to explain the procedure if you find yourself in an emergency situation.
What is an official emergency?
An emergency is any circumstance that poses a genuine risk to or that has already disturbed the safety and wellbeing of participants that requires immediate attention.
To help give you a clearer idea of what this means, the following are examples of emergencies:
- Criminal assaults against participants
- Sexual assault or rape
- Serious illness, physical or emotional injury
- Hospitalization for any reason
- Arrest, incarceration, or deportation
- Terrorist threat or attack
- Local political crisis
- Natural disasters
What should I do in case of an emergency?
Immediately call Alicia. If the line is busy or for some reason is not answered, try calling Alicia again.
If you are unable to get in contact with Alicia, please call Andrew.
If you are unable to get in contact with Alicia or Andrew, please call Ann.
What is not an emergency?
Please keep in mind that an emergency is a situation that requires immediate attention. If the situation can wait until the next morning, then it may not be an emergency, and you can contact the Puentes team at a more reasonable time.
Examples of non-emergencies:
- A minor broken limb or sprain
- Petty theft, such as pick-pocketing
- Losing the keys to your apartment
If you are ever in doubt about whether a situation is an emergency or not, err on the side of caution and call Alicia, Andrew, or Ann.